jiligo Privacy Policy

1. Introduction

jiligo ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jiligo platform at jiligo.org (the "Platform"). This Privacy Policy describes how jiligo collects, uses, stores, shares, and protects your personal information when you register, log in, play games, make transactions, or otherwise interact with the Platform.

This Policy applies to all users of jiligo who are based in the Philippines or who access the Platform from the Philippines. By creating a jiligo account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations, jiligo acts as the personal information controller ("PIC") in respect of the personal data it collects from players and visitors to the Platform.

As PIC, jiligo determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with the DPA and all applicable regulations issued by the National Privacy Commission ("NPC") of the Philippines.

3. Data We Collect

jiligo collects the following categories of personal data, depending on how you interact with the Platform:

jiligo does not intentionally collect sensitive personal information (as defined under Section 3(l) of the DPA) unless strictly required for regulatory compliance, such as government ID numbers for KYC purposes.

4. How We Collect Your Data

jiligo collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies (see Section 9).
• Third-party sources: Identity verification and fraud-prevention service providers; payment processors such as GCash and Maya; and analytics partners, all of whom are bound by confidentiality obligations.
• Regulatory sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory bodies in connection with our legal obligations.

5. Purpose & Legal Basis for Processing

jiligo processes your personal data for the following purposes, each supported by a lawful basis under the DPA:

• Account creation and management — necessary for the performance of our contract with you.
• Identity verification (KYC) — compliance with our legal obligations under PAGCOR regulations and the Anti-Money Laundering Act.
• Processing deposits and withdrawals — necessary for the performance of our contract with you.
• Fraud prevention and security monitoring — legitimate interest in protecting jiligo and its players from fraudulent activity.
• Customer support — necessary for the performance of our contract with you and our legitimate interest in resolving player issues.
• Responsible gaming monitoring — compliance with regulatory obligations and our legitimate interest in player welfare.
• Marketing communications — based on your explicit consent, which you may withdraw at any time.
• Platform analytics and improvement — legitimate interest in improving the quality and performance of the jiligo Platform.
• Legal and regulatory compliance — compliance with applicable Philippine laws and regulatory requirements.

6. Sharing Your Personal Data

jiligo does not sell or rent your personal data to third parties. We may share your data only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating the Platform, including payment processors (GCash, Maya, Philippine banks), KYC verification providers, cloud hosting providers, and customer support tools. All such providers are contractually bound to process your data only on our instructions and in accordance with the DPA.
• Regulatory and law enforcement authorities: PAGCOR, the AMLC, the National Privacy Commission, or other Philippine government agencies where disclosure is required by law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of jiligo's assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
• With your consent: In any other circumstances where you have given your explicit prior consent to the sharing of your data.

7. Data Retention

jiligo retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Financial transaction records are retained for a minimum of five (5) years as required by the AMLC.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing preference records are retained until you withdraw consent or close your account.
• Technical and usage logs are retained for up to twelve (12) months for security and fraud-prevention purposes.

Upon expiry of the applicable retention period, jiligo will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8. Security Measures

jiligo implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including financial data) at rest using industry-standard algorithms.
• Role-based access controls ensuring that only authorised jiligo personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures in place to detect, report, and address personal data breaches in accordance with NPC notification requirements.

While jiligo takes all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. You are responsible for keeping your jiligo login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

jiligo uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options to personalise your jiligo experience.
• Analytics cookies: Help us understand how players interact with the Platform so we can improve performance and content. Data collected is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity checks.

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiligo Platform. jiligo does not use cookies to serve third-party advertising.

10. Your Rights Under the DPA

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiligo:

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. jiligo will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

11. Minors

jiligo is strictly intended for individuals who are at least twenty-one (21) years of age. jiligo does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to jiligo, please contact us immediately at the details provided in Section 14 so that we can take appropriate action.

12. Cross-Border Data Transfers

Some of jiligo's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded by the DPA, jiligo will ensure that appropriate safeguards are in place, such as contractual clauses approved by the NPC or equivalent data protection agreements, prior to any such transfer.

By using the jiligo Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

13. Changes to This Privacy Policy

jiligo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Platform.

Your continued use of the jiligo Platform after any changes to this Policy have been posted constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how jiligo protects your personal data.

14. Contact Us & Data Protection Officer

jiligo has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Privacy Policy and the DPA. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact us:

Email: [email protected]

General Support: [email protected]

Please include your registered username, a description of your request, and any relevant details. Our DPO will acknowledge receipt of your request within three (3) business days and provide a full response within fifteen (15) business days, as required by NPC guidelines.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.